Job Description
Join the heart of hospitality at Grand Plaza Hotel Dallas! We're seeking dynamic Front Desk Agents to create unforgettable experiences for our guests. Located in vibrant downtown Dallas, our luxury hotel offers competitive compensation, comprehensive benefits, and growth opportunities in the hospitality industry. If you're passionate about service excellence and thrive in fast-paced environments, apply today to start your rewarding career journey!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations, billing inquiries, and payment processing
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards for cleanliness and safety protocols
- Assist with concierge services and local recommendations
- Maintain accurate guest records and documentation
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Dallas attractions and transportation
- High school diploma or equivalent required
- Flexible availability including nights/weekends/holidays