Job Description
Join our award-winning hospitality team as a Night Front Desk Agent at Grand Plaza Hotel! We're seeking passionate individuals with no prior experience to deliver exceptional guest experiences during evening hours. Enjoy competitive pay, comprehensive training, and a supportive team environment. Perfect for students, career changers, or night owls seeking flexible schedules in Indianapolis' vibrant downtown.
As the first point of contact, you'll create memorable stays for our international guests while mastering hotel operations. Our industry-leading onboarding program ensures you'll thrive from day one. Benefits include complimentary accommodation, meal discounts, and career advancement opportunities.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Monitor safety protocols and emergency procedures
- Upsell amenities and services to enhance guest experience
Qualifications
- No prior experience required - comprehensive training provided
- Excellent communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency and comfort with technology
- Strong problem-solving and conflict resolution abilities
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent (preferred)