Job Description
Welcome to The Grand Atlanta Hotel, where luxury meets southern hospitality. We are seeking a charismatic and detail-oriented Front Desk Agent to join our elite concierge team in the heart of downtown Atlanta. In this role, you will be the first point of contact for our guests, setting the tone for an unforgettable stay. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to meet you.
Why Join Us?
- Competitive hourly pay and comprehensive benefits package.
- Employee discount on dining and room stays.
- Professional development opportunities in a world-class hotel.
- Be part of a diverse and supportive team culture.
Responsibilities
- Check guests in and out efficiently using the Property Management System (PMS).
- Manage room reservations, special requests, and billing inquiries with precision.
- Resolve guest complaints and issues promptly to ensure high satisfaction scores.
- Answer incoming calls and direct inquiries to the appropriate departments.
- Maintain a pristine and welcoming reception area and lobby environment.
- Assist with coordinating shuttle services and local transportation recommendations.
Qualifications
- High school diploma or GED required; hospitality or customer service degree preferred.
- Minimum of 1 year of experience in a front desk or guest services role.
- Proficiency in Microsoft Office Suite and hotel PMS software.
- Strong verbal communication and interpersonal skills.
- Ability to stand for extended periods and lift luggage when assisting guests.