Job Description
Welcome to The Austin Luxury Suites & Spa, where we redefine hospitality in the heart of Texas. We are currently seeking a dynamic and professional Front Desk Agent to join our award-winning team. If you possess a passion for service and an eye for detail, we want to meet you.
As the face of our hotel, you will create lasting first impressions for our guests. We pride ourselves on our modern amenities, including a rooftop pool and gourmet dining options. Join us in providing an unforgettable stay in Austin.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Employee discounts on dining and spa services.
- Opportunities for career advancement within a growing organization.
- A supportive and inclusive work culture.
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Handle incoming calls and emails with professionalism and urgency.
- Resolve guest complaints and inquiries to ensure 100% guest satisfaction.
- Process payments and handle billing inquiries accurately.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with key management and room access security.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality, hotel, or customer service is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and reservation software.
- Ability to work flexible hours, including weekends and holidays.
- A professional appearance and a positive attitude are essential.