Job Description
Welcome to The Austin Proper Hotel, where luxury meets the vibrant heart of Texas. We are currently seeking a passionate and detail-oriented Front Desk Agent to join our dynamic team.
As the first point of contact for our guests, you will play a crucial role in ensuring a seamless and memorable stay. We pride ourselves on our award-winning service, and we are looking for someone who shares our commitment to excellence. If you are an enthusiastic hospitality professional looking to grow your career in one of the most exciting cities in the US, we want to hear from you.
Benefits include competitive pay, health insurance, employee dining discounts, and opportunities for advancement.
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Answer incoming calls, respond to emails, and manage guest inquiries with a warm and professional demeanor.
- Process payments and handle billing issues accurately and discreetly.
- Resolve guest complaints and issues promptly to ensure high levels of guest satisfaction.
- Assist in maintaining the cleanliness and orderliness of the lobby and common areas.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or equivalent; prior experience in a hotel or luxury hospitality setting is preferred.
- Strong computer literacy, including proficiency with PMS software (e.g., Opera, Micros).
- Excellent verbal and written communication skills in English.
- Able to work flexible hours, including weekends, holidays, and nights.
- Must possess a friendly, outgoing personality and a genuine passion for service.
- Ability to stand for extended periods and lift moderate weights (up to 25 lbs).