Job Description
Join the Apex Luxury Hotels Team
We are currently seeking a dedicated and professional Front Desk Agent to join our rapidly expanding operations in the Austin, TX and North Carolina regions. As the first point of contact for our guests, you will set the tone for their entire stay, ensuring an experience of unparalleled comfort and hospitality.
We offer immediate hire opportunities for individuals who are passionate about guest service and eager to grow within a world-class organization.
Responsibilities
- Guest Relations: Provide a warm, welcoming reception to all guests, handling check-ins, check-outs, and room assignments with efficiency and grace.
- Operations Management: Manage the front desk operations, including processing payments, answering inquiries, and managing the reservation system (PMS).
- Problem Resolution: Handle guest complaints and special requests immediately, escalating complex issues to management while maintaining guest satisfaction.
- Communication: Act as the liaison between guests, housekeeping, maintenance, and restaurant staff to ensure a seamless guest experience.
- Security & Safety: Adhere to all safety and security protocols, including fire safety procedures and key control.
Qualifications
- Experience: Previous experience in hospitality, hotel front desk, or customer service is preferred.
- Education: High school diploma or GED is required.
- Skills: Proficiency in Microsoft Office Suite and Hotel Property Management Systems (e.g., Opera, OpenTable) is a plus.
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: Ability to maintain a professional demeanor under pressure and during peak check-in/check-out times.