Job Description
Join the vibrant heart of Charlotte's hospitality scene as a Front Desk Agent at the prestigious Grand Charlotte Hotel. We're seeking energetic, guest-focused individuals to create memorable first impressions in our luxury urban retreat. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of America's fastest-growing cities.
Responsibilities
- Deliver exceptional guest service through check-in/out procedures and personalized assistance
- Manage reservation systems, room assignments, and billing inquiries
- Coordinate with housekeeping, maintenance, and security teams
- Handle guest complaints with professionalism and solution-oriented approaches
- Process payments and maintain accurate financial records
- Execute upselling strategies for room upgrades and hotel amenities
- Maintain a clean, organized lobby environment
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred (not mandatory)
- Exceptional communication and interpersonal skills
- Proficiency in basic computer systems and reservation software
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities and attention to detail
- Flexible availability including evenings, weekends, and holidays
- Positive attitude and passion for hospitality excellence