Job Description
Join our award-winning team at Harborview Hotel Baltimore as a Guest Services Representative! We're seeking passionate individuals to deliver exceptional hospitality experiences in the heart of downtown Baltimore. This entry-level role offers comprehensive training and career growth opportunities within our luxury hotel chain. Enjoy competitive pay, employee discounts, and a supportive work environment. If you thrive in fast-paced settings and love making guests feel welcome, apply today!
Responsibilities
- Provide exceptional check-in/check-out service to hotel guests
- Manage reservations and room assignments with accuracy
- Respond to guest inquiries and resolve complaints professionally
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Utilize hotel management systems efficiently
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Flexible availability including nights/weekends
- Positive attitude and problem-solving mindset
- Valid Maryland driver's license (if required for errands)