Job Description
Embark on an exciting hospitality career with Harborview Hotels! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences at our flagship Boston location. No prior experience required – we provide comprehensive training to help you thrive in this dynamic role. Join our award-winning team and become the welcoming face of luxury hospitality in the heart of Boston.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve service issues with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain accurate guest records and reservation details
- Assist with luggage handling and valet services
Qualifications
- High school diploma or equivalent required
- Exceptional customer service skills and communication abilities
- Basic computer proficiency with willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends and holidays
- Positive attitude and problem-solving mindset
- Valid Massachusetts driver's license preferred