Job Description
Welcome to Horizon Hospitality Group, where we define excellence in customer service. We are currently seeking a dedicated and professional Front Desk Agent to join our thriving team in the heart of Charlotte, NC. As a strategic hub serving the vibrant communities of North Carolina and Virginia, we pride ourselves on a modern, high-conversion work environment that values every team member.
As a Front Desk Agent, you will be the face of our brand, ensuring every guest feels welcomed and valued. We offer a dynamic atmosphere with opportunities for rapid career advancement and a supportive team culture.
Responsibilities
- Guest Experience: Greet guests warmly upon arrival and departure, managing the check-in and check-out process with efficiency and a smile.
- Shift Operations: Perform front desk duties across various shifts, including mornings, afternoons, evenings, and weekends to ensure 24/7 coverage.
- Communication Hub: Manage multi-line phone systems, answer inquiries promptly, and relay messages accurately to ensure seamless internal and external communication.
- Administrative Support: Handle billing, process payments, manage reservations, and handle incoming mail and packages with precision.
- Security & Safety: Conduct security checks, monitor building access, and ensure the safety and comfort of all guests and staff at all times.
- Problem Resolution: Address guest complaints or issues immediately, escalating complex matters to management to ensure high satisfaction rates.
- General Maintenance: Assist in maintaining the cleanliness and organization of the reception area and common spaces.
Qualifications
- Experience: Minimum of 1-2 years of professional experience in a front desk, reception, or customer service role.
- Availability: Must be flexible to work rotating shifts, including nights, weekends, and holidays.
- Education: High School Diploma or GED required; prior experience in the hospitality industry is highly preferred.
- Technical Skills: Proficient in Microsoft Office Suite and property management software (e.g., Opera, StayNTouch, or similar).
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Professionalism: Strong interpersonal skills with the ability to remain calm and composed under pressure.