Job Description
Welcome to The Grand Park Hotel, where luxury meets Southern hospitality. We are currently seeking a highly organized and welcoming Front Desk Agent to join our dedicated team. If you have a passion for guest relations and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity.
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a seamless check-in and check-out experience. We offer competitive shift differentials for evening and weekend work, making this an ideal role for those looking for flexibility in their schedule.
Responsibilities
- Greets guests warmly upon arrival and departure, ensuring a welcoming atmosphere.
- Manages check-in and check-out procedures efficiently using the Property Management System (PMS).
- Handles guest inquiries, complaints, and requests with a high level of professionalism and empathy.
- Processes payments and balances daily revenue reports accurately.
- Maintains a clean and organized front desk and lobby area at all times.
- Assists in coordinating room service, housekeeping, and maintenance requests.
- Adheres to all hotel policies, safety protocols, and brand standards.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a front desk or hospitality role is preferred but not required.
- Strong interpersonal and communication skills.
- Proficiency in Microsoft Office Suite and hotel PMS software.
- Ability to work various shifts, including nights, weekends, and holidays.
- Professional appearance and a positive attitude.
- Must be able to lift 20 lbs and stand for extended periods.