Job Description
Join the Grand Denver Team
We are currently seeking a dedicated and professional Front Desk Agent to join our exceptional hospitality team. If you are a people person with a passion for service and a smile that lights up a room, we want to hear from you. This role is perfect for those looking for Weekend Shift Jobs in Denver or seeking a stable career in a top-tier hotel environment.
As the first point of contact for our guests, you will play a crucial role in ensuring a memorable stay. We offer a competitive salary, comprehensive benefits, and a vibrant work culture. Don't miss this opportunity to advance your career in the heart of Colorado.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently, processing payments and issuing room keys.
- Answer and direct phone calls and inquiries promptly using the hotel's PMS software.
- Handle guest requests, complaints, and special arrangements with a focus on guest satisfaction.
- Monitor the lobby and public areas to ensure cleanliness and a welcoming atmosphere.
- Assist with concierge duties, including local recommendations and transportation arrangements.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED required; hospitality experience is a plus.
- Previous experience in a front desk or guest services role is preferred.
- Strong communication and interpersonal skills.
- Must be available to work weekends, holidays, and flexible shifts.
- Proficient with computer systems and hotel management software.
- Ability to stand for extended periods and lift moderate amounts of weight.