Job Description
Welcome to The Grand Chicago Hotel, where we redefine luxury and hospitality. We are currently seeking a dedicated Front Desk Agent to join our full-time team and ensure our guests have an unforgettable experience.
As the first point of contact for our visitors, you will play a crucial role in setting the tone for their stay. We are looking for a professional who is detail-oriented, possesses excellent communication skills, and thrives in a fast-paced environment.
Why Join Us?
- Competitive salary and benefits package.
- Opportunity for career growth within a prestigious brand.
- Discounts on dining and hotel stays.
We offer a dynamic work environment where your contributions make a difference.
Responsibilities
- Execute efficient check-in and check-out procedures for all guests.
- Manage incoming phone calls and route them to the appropriate department or guest.
- Handle guest inquiries regarding amenities, local attractions, and services.
- Resolve guest complaints and issues with a focus on problem-solving and customer satisfaction.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments and post charges to guest folios accurately.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED required.
- Previous experience in a hospitality or front desk role is preferred but not required.
- Proficiency in Microsoft Office Suite and reservation systems.
- Strong verbal and written communication skills.
- Ability to work flexible shifts, including weekends, holidays, and nights.
- Professional appearance and demeanor at all times.
- Basic math skills for cash handling and billing.