Job Description
Are you a people person looking for an exciting opportunity in the heart of Chicago?
Harbor View Hotel is currently urgently hiring dedicated Front Desk Agents to join our dynamic team. We pride ourselves on providing world-class hospitality and are looking for individuals who are passionate about guest service and eager to contribute to a premium environment.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a competitive salary, comprehensive benefits, and a supportive work culture. If you are ready to advance your career in the hospitality industry, we want to hear from you today!
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage check-in and check-out procedures efficiently using hotel management software.
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Answer incoming phone calls, take accurate messages, and transfer calls as needed.
- Assist with concierge services, including directions, reservations, and local recommendations.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments and handle cash handling with strict accuracy.
Qualifications
- Previous experience in a hotel front desk or customer service role is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel PMS systems.
- Ability to work flexible shifts, including weekends and holidays.
- Attention to detail and a professional appearance.
- High school diploma or equivalent required.