Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent in the heart of Austin! We're seeking energetic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. This immediate hire opportunity offers competitive pay, flexible scheduling, and career growth in the thriving hospitality industry. If you thrive in fast-paced environments and prioritize guest satisfaction, apply today to start your rewarding journey!
Responsibilities
- Manage check-in/check-out procedures with speed and accuracy
- Handle guest inquiries and resolve service issues promptly
- Process reservations and maintain room status updates
- Collaborate with housekeeping and maintenance teams
- Execute billing transactions and manage cash handling
- Uphold brand standards through personalized guest interactions
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Proficiency with hotel management software (e.g., Opera)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling aptitude
- Positive attitude under pressure