Job Description
Join our award-winning team at Grand Tampa Hotel as a Front Desk Agent! No prior experience needed – we provide comprehensive training to launch your hospitality career. Be the first face our guests see, delivering exceptional service in our luxurious downtown property. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our global hospitality brand. Perfect for recent graduates or career changers passionate about creating memorable guest experiences.
Responsibilities
- Warmly welcome and assist all guests with check-in/check-out processes
- Manage reservations, room assignments, and payment transactions
- Address guest inquiries with professionalism and problem-solving skills
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate records of guest feedback and incidents
- Operate property management systems efficiently
- Uphold brand standards through impeccable presentation and service
Qualifications
- High school diploma or equivalent (students welcome)
- Exceptional communication and interpersonal abilities
- Proficiency in basic computer applications
- Strong organizational and multitasking skills
- Punctual and reliable with professional appearance
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and genuine passion for hospitality
- No prior experience required – training provided!