Job Description
Join our award-winning downtown Chicago hotel as a Front Desk Agent and be the first point of contact for our international guests! We're seeking dynamic individuals with exceptional customer service skills to manage our high-volume lobby operations during day, evening, and overnight shifts. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities. Shift work required – flexible schedules available.
Responsibilities
- Manage guest check-in/check-out processes using Opera PMS system
- Handle reservations, inquiries, and billing with precision
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping, security, and maintenance teams
- Process payments and maintain accurate cash drawer procedures
- Execute upselling strategies for room upgrades and amenities
- Monitor lobby security and safety protocols
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- 1+ years hotel front desk or customer service experience
- Proficiency with PMS systems (Opera/Micros)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/holidays
- Basic knowledge of Chicago tourism attractions
- Valid Illinois driver's license (if required for airport runs)