Job Description
Are you a dedicated professional with a passion for hospitality and a love for the great outdoors? The Garden of the Gods Lodge & Club is seeking a charismatic and detail-oriented Front Desk Agent to join our award-winning team in the heart of Colorado Springs.
Imagine greeting guests with a smile while overlooking the majestic red rocks and Pikes Peak. We offer a dynamic work environment where no two days are the same. If you thrive in a fast-paced setting and excel at creating memorable guest experiences, we want to meet you.
Why Join Us?
- Work in one of Colorado's most breathtaking locations.
- Competitive hourly pay and comprehensive benefits package.
- Employee discounts on dining, spa services, and tours.
- Opportunities for career advancement within a historic resort.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor, checking them in and out efficiently using our Property Management System (PMS).
- Handle guest inquiries, complaints, and requests promptly to ensure high levels of customer satisfaction.
- Manage the front desk area, ensuring it is clean, organized, and welcoming at all times.
- Process payments accurately and handle cash, credit card, and check transactions in compliance with company policies.
- Coordinate with housekeeping, maintenance, and other departments to address guest needs and resolve issues.
- Answer multi-line phone systems and direct calls to appropriate departments or individuals.
- Assist with check-out procedures, including printing folios and handling valet parking requests.
Qualifications
- High school diploma or equivalent required; prior hospitality experience is a plus but not mandatory.
- Excellent verbal communication and interpersonal skills with a friendly and approachable attitude.
- Proficiency in using computer software, including Microsoft Office and reservation systems.
- Ability to stand for extended periods and lift moderate amounts of weight (up to 20 lbs).
- Strong problem-solving skills and the ability to remain calm under pressure during peak check-in times.
- Flexibility to work various shifts, including weekends, holidays, and evenings.
- A valid driver's license is preferred.