Job Description
Welcome to Colorado Springs! We are seeking a dynamic and personable Front Desk Agent to join our award-winning hospitality team. As the first point of contact for our guests, you will set the tone for an unforgettable stay. We pride ourselves on providing world-class service and offer a competitive salary, comprehensive benefits, and a vibrant work environment where no two days are the same.
Why You'll Love Working Here:
- Competitive hourly wage ($15.00 - $18.00/hr)
- Comprehensive health, dental, and vision insurance
- Employee discounts on dining and resort amenities
- Opportunities for career advancement within a luxury brand
We are looking for a team player who thrives in a fast-paced environment and possesses a genuine passion for service excellence.
Responsibilities
- Guest Relations: Greet all guests warmly upon arrival, check them in efficiently, and ensure a seamless check-out experience with a smile.
- Operations Management: Operate the hotel switchboard and PBX system to answer inquiries and transfer calls professionally.
- Problem Solving: Handle guest complaints and requests with empathy and efficiency, escalating complex issues to management when necessary.
- Administrative Duties: Post charges to guest accounts, manage room keys, and maintain accurate daily logs and incident reports.
- Security & Safety: Monitor lobby areas to ensure guest safety and property security at all times.
- Information Provision: Provide accurate information regarding local attractions, directions, and hotel services to maximize guest satisfaction.
Qualifications
- Education: High school diploma or GED required; hospitality or business coursework is a plus.
- Experience: Previous front desk or guest services experience in a hotel or resort setting preferred.
- Technical Skills: Proficient in Microsoft Office Suite and property management systems (PMS) such as Opera or Micros.
- Communication: Excellent verbal and written communication skills in English; bilingual skills are highly desirable.
- Professionalism: Must maintain a professional appearance and demeanor at all times.
- Availability: Ability to work flexible shifts, including weekends, holidays, and evenings.