Job Description
Welcome to Apex Hospitality Group, where we are redefining the guest experience in the heart of Colorado Springs. We are currently seeking a friendly, energetic, and professional Front Desk Agent to join our dynamic team.
This is an excellent opportunity for individuals looking to start a career in the hospitality industry with no prior experience required. We provide comprehensive training and mentorship to help you succeed. If you possess a positive attitude and a passion for helping others, we want to meet you!
Why Join Us?
- Competitive hourly pay ($18 - $22/hr)
- Health, Dental, and Vision Insurance
- Generous Employee Discounts
- Free Continuing Education
- A supportive and inclusive work environment
Don't miss this chance to grow your career in the beautiful city of Colorado Springs. Apply today!
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests, handling check-ins and check-outs with efficiency and a smile.
- Communication: Answer incoming phone calls and emails promptly, transferring messages accurately to the appropriate departments.
- Guest Services: Assist guests with inquiries regarding local attractions, directions, and hotel amenities to ensure a memorable stay.
- Administrative Support: Maintain the front desk area, manage the lobby environment, and handle mail and packages with care.
- Issue Resolution: Address guest concerns or complaints calmly and professionally, escalating complex issues to the manager when necessary.
- Data Entry: Accurately update guest information into the property management system (PMS) after every stay.
Qualifications
- No Experience Necessary: We value attitude and willingness to learn over prior history. On-the-job training provided.
- Communication Skills: Excellent verbal and written communication abilities in English.
- Customer Focus: A genuine desire to help others and provide top-tier customer service.
- Reliability: Punctual and dependable, with the ability to work flexible shifts, including weekends and holidays.
- Basic Computer Skills: Comfortable using computers, tablets, and standard office software.
- Professional Appearance: Maintain a neat, professional appearance and adhere to the uniform code.