Job Description
Are you a hospitality enthusiast looking for a rewarding career in the heart of Columbus, Ohio? Join The Grandview Hotel Columbus as a Front Desk Agent and become a cornerstone of our guest experience. We are seeking a dedicated professional to manage our front operations, ensuring every visitor feels welcomed and valued.
At The Grandview Hotel, we pride ourselves on delivering world-class service in a luxury setting. This full-time role offers a competitive salary and a chance to work in a dynamic, fast-paced environment.
Responsibilities
- Provide a warm, professional greeting to guests upon arrival and departure.
- Process check-ins and check-outs efficiently using our Property Management System (PMS).
- Answer incoming calls and manage the switchboard with poise and clarity.
- Handle guest inquiries, requests, and complaints with a focus on problem resolution and satisfaction.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Maintain the lobby area and front desk appearance to the highest standards.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in hospitality, hotel operations, or customer service is preferred.
- Strong verbal communication skills and a friendly, approachable demeanor.
- Proficiency with computers and property management software (e.g., Opera, Fidelio) is a plus.
- Ability to work flexible shifts, including weekends and holidays.
- Must possess a professional appearance and a valid driver's license.