Job Description
Welcome to the heart of the Midwest.
The Grand Columbus Hotel is seeking a passionate Front Desk Agent to join our award-winning team. We pride ourselves on delivering world-class hospitality and creating unforgettable guest experiences. If you are a detail-oriented professional with a smile that lights up a room, we want to hear from you.
Join us in Columbus, where you will work in a dynamic environment with opportunities for growth and development in the hospitality industry.
The Grand Columbus Hotel is seeking a passionate Front Desk Agent to join our award-winning team. We pride ourselves on delivering world-class hospitality and creating unforgettable guest experiences. If you are a detail-oriented professional with a smile that lights up a room, we want to hear from you.
Join us in Columbus, where you will work in a dynamic environment with opportunities for growth and development in the hospitality industry.
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Answer incoming calls and manage correspondence with professionalism and speed.
- Resolve guest complaints and inquiries to ensure 100% guest satisfaction.
- Assist with concierge services, including restaurant reservations and local recommendations.
- Maintain the front desk area to meet cleanliness and aesthetic standards at all times.
- Process payments and handle cash handling with absolute accuracy.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, hotel, or customer service preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel PMS software.
- Ability to work flexible shifts, including weekends and holidays.