Job Description
Join the Heart of Austin’s Hospitality Scene
Are you a natural host with a passion for creating memorable guest experiences? The Grand Larch Hotel & Resort is seeking a dynamic and professional Front Desk Agent to join our award-winning team. We pride ourselves on delivering world-class service in the vibrant capital of Texas.
As the face of our hotel, you will be responsible for ensuring our guests feel welcomed, valued, and comfortable from the moment they arrive until they depart. If you thrive in a fast-paced luxury environment and possess excellent communication skills, we want to meet you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for career advancement within the Hilton Worldwide network.
- Discounted dining and accommodation for you and your family.
- State-of-the-art training programs.
Responsibilities
- Check guests in and out efficiently using the Property Management System (PMS).
- Answer incoming calls and emails promptly, answering questions about the hotel, local attractions, and services.
- Handle guest inquiries, complaints, and requests with patience and professionalism.
- Monitor the front desk lobby area to ensure a welcoming and safe environment.
- Process payments accurately and handle cash and credit transactions.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Cross-train in guest relations and concierge services as needed.
Qualifications
- High school diploma or equivalent; hospitality certification is a plus.
- Minimum of 1-2 years of experience in a front desk or guest services role.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, Micros).
- Strong verbal communication and interpersonal skills.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Fluency in English; bilingual candidates are highly preferred.