Job Description
Join our dynamic team at Hospitality Plus KC as a Front Desk Agent and enjoy the flexibility of daily pay! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of Kansas City. This role offers immediate compensation after each shift, perfect for those seeking predictable income without waiting for weekly or biweekly pay cycles.
As the first point of contact for our guests, you'll embody our commitment to hospitality excellence while managing check-in/check-out processes, handling inquiries, and ensuring a seamless stay. We provide comprehensive training and a supportive environment where your contributions are recognized daily.
Responsibilities
- Manage efficient guest check-in/check-out procedures using PMS systems
- Handle guest inquiries, requests, and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Perform daily audits and report discrepancies to management
- Uphold brand standards through exceptional service delivery
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Proficiency with reservation systems (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic math and cash handling accuracy
- Flexible availability including evenings, weekends, and holidays
- Positive attitude with problem-solving mindset