Job Description
Join our award-winning team as a Front Desk Agent and experience the pulse of NYC with daily pay! We're seeking charismatic professionals to deliver exceptional guest experiences at our prestigious Manhattan location. This contract role offers immediate compensation and flexible scheduling while working in a dynamic luxury environment.
As a cornerstone of our guest services team, you'll be the first point of contact for discerning travelers worldwide. Enjoy competitive hourly rates paid daily, comprehensive training, and the opportunity to build your hospitality career in one of the world's most exciting cities.
Responsibilities
- Provide exceptional check-in/check-out services with efficiency and warmth
- Manage room reservations and VIP guest requests with precision
- Handle guest inquiries and resolve issues using service recovery techniques
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems (Opera/PMS) effectively
- Uphold brand standards through personalized guest interactions
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera, ALICE, or similar)
- Exceptional communication and multitasking abilities
- Flexible availability including evenings, weekends, and holidays
- Valid New York State driver's license preferred
- Ability to stand for extended periods and lift up to 25 lbs
- Basic knowledge of NYC attractions and transportation systems