Job Description
Join Harborview Hospitality Group as a Front Desk Agent and experience the thrill of daily pay in Baltimore's vibrant hospitality scene! We're seeking energetic professionals to deliver exceptional guest experiences at our downtown waterfront hotel. Enjoy competitive hourly rates with same-day pay for every shift, flexible scheduling, and opportunities for career growth. If you thrive in fast-paced environments and value financial flexibility, this is your perfect match!
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accuracy
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments and manage cash drawer with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell room packages and amenities to enhance guest satisfaction
- Maintain a clean, organized front desk area
- Execute emergency procedures and security protocols
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math and cash handling aptitude
- Valid Maryland driver's license preferred
- Fluency in English; Spanish a plus