Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent with daily pay! We're seeking energetic professionals to deliver exceptional guest experiences in our luxury Houston properties. This flexible role offers immediate compensation and opportunities for career advancement in the thriving hospitality industry.
As a Front Desk Agent, you'll be the first point of contact for international and domestic guests, embodying our brand's commitment to excellence. Enjoy competitive daily pay, comprehensive training, and a dynamic work environment with supportive management.
Responsibilities
- Efficiently manage guest check-ins/checkouts using property management systems
- Handle reservation modifications and room assignments with precision
- Resolve guest inquiries and concerns promptly to ensure satisfaction
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize Opera PMS software for inventory and occupancy management
- Uphold brand standards through professional communication and appearance
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio, or similar)
- Exceptional communication skills in English and Spanish preferred
- Ability to multitask in high-pressure situations
- Basic knowledge of hotel operations and local attractions
- Flexible availability including nights, weekends, and holidays
- Valid Texas driver's license and reliable transportation
- High school diploma or equivalent required