Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Horizon Hotel! We're seeking energetic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. This immediate hire position offers competitive pay, comprehensive benefits, and career growth opportunities in El Paso's vibrant hospitality scene. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Check-in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with empathy and professionalism
- Coordinate housekeeping and maintenance requests
- Process payments and manage cash drawer accurately
- Provide local area recommendations and assistance
- Maintain security protocols and guest confidentiality
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Proficiency with hotel software (Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (days/evenings/nights)
- Basic math and cash handling abilities
- Bilingual (English/Spanish) preferred
- Valid Texas driver's license (if required for errands)