Job Description
Join our dynamic hospitality team at Grand Plaza Hotel, where exceptional service meets daily rewards! We're seeking energetic Front Desk Agents to deliver memorable guest experiences in the heart of Los Angeles. Enjoy the flexibility of daily pay while building your career in luxury hospitality. Why Apply? • Competitive hourly rates with same-day pay options • Comprehensive training and career advancement opportunities • Vibrant downtown LA location near major attractions • Employee discounts on hotel stays and dining • Health benefits and retirement plans after 90 days
Responsibilities
- Check in/out guests efficiently with warm, professional demeanor
- Manage reservations, room assignments, and billing inquiries
- Handle guest complaints and resolve issues promptly
- Process payments and maintain accurate cash handling procedures
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software (Opera, etc.)
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel/front desk experience preferred
- Exceptional communication and multitasking skills
- Proficiency with reservation systems and MS Office
- Ability to work flexible shifts including nights/weekends
- Strong problem-solving and conflict resolution abilities
- Valid California driver's license (if required for errands)
- Basic math skills for cash handling
- Fluent in English; Spanish a plus