Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group in Fort Worth! We're seeking dynamic hospitality professionals to deliver exceptional guest experiences while enjoying the flexibility of daily pay. This contract position offers immediate compensation and career growth opportunities in Texas' premier hospitality sector.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries and modifications using Opera/PMS systems
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and escalate complex issues
- Upsell hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- 1+ years front desk or hospitality experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling accuracy
- Texas hotel/liquor license (if applicable)
- Positive attitude and customer-first mindset
- Ability to stand for extended periods