Job Description
Join our dynamic hospitality team as a Front Desk Agent for our prestigious downtown Washington DC property! We're seeking a dedicated night shift professional to deliver exceptional guest experiences during our peak evening hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and take pride in creating memorable stays for international travelers and business professionals. Enjoy competitive pay, comprehensive benefits, and a supportive work culture in the heart of the nation's capital.
Responsibilities
- Manage guest check-ins/checkouts with precision using hotel management systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, security, and maintenance teams for seamless operations
- Monitor lobby security and implement emergency procedures as needed
- Perform nightly audits and prepare detailed shift reports for management
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with hotel management software (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight hours (11PM-7AM)
- Valid driver's license and reliable transportation
- Basic knowledge of DC area attractions and transportation systems