Job Description
Join our award-winning team at the Grand Milwaukee Hotel, where exceptional service meets daily pay flexibility! We're seeking charismatic Front Desk Agents to create memorable experiences for our guests while enjoying the convenience of same-day compensation. This is your opportunity to launch a dynamic hospitality career in Milwaukee's vibrant downtown district.
As a cornerstone of our guest experience, you'll handle check-ins, manage reservations, and resolve inquiries with professionalism and warmth. Our competitive hourly rate plus daily pay ensures your efforts are rewarded immediately. No more waiting for biweekly checks – earn daily while building transferable skills in customer service and hotel operations.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Process payments, handle cash transactions, and maintain accurate billing records
- Respond to guest inquiries and resolve concerns with personalized solutions
- Coordinate with housekeeping and maintenance teams for room readiness
- Operate switchboard and manage reservation systems
- Upsell hotel amenities and services to enhance guest experience
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service or hospitality experience preferred
- Proficient in basic computer systems and reservation software
- Strong communication and problem-solving abilities
- Ability to work flexible shifts including weekends/holidays
- Valid Wisconsin driver's license (if required for errands)
- Professional appearance and positive demeanor
- Must pass background check and drug screening