Job Description
Join our award-winning luxury hotel in the heart of downtown Memphis! We're urgently seeking a dynamic Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll embody Southern hospitality while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture in the city's most iconic location. Immediate start available for motivated professionals ready to shine.
Responsibilities
- Handle guest check-ins/checkouts with efficiency and personalized service
- Manage reservation systems and optimize room assignments
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Execute upselling strategies for premium services
- Assist with valet and concierge operations as needed
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of Memphis attractions and events
- High school diploma or equivalent required
- Valid Tennessee driver's license preferred