Job Description
Join our award-winning luxury hotel in the heart of Atlanta and become part of a dynamic hospitality team! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences with weekly pay and competitive benefits. Enjoy working in a vibrant downtown location with easy access to Georgia's thriving tourism scene. Perfect for career-driven hospitality professionals seeking stability and growth.
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly using conflict resolution best practices
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software (Opera) for inventory and reporting
- Upsell premium services and amenities to enhance guest satisfaction
- Maintain accurate shift reports and financial documentation
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Georgia driver's license and clean driving record
- High school diploma or equivalent; hospitality degree preferred
- Basic knowledge of Atlanta tourism attractions
- Spanish language fluency highly valued