Job Description
We are seeking a dynamic and welcoming Front Desk Agent to join our growing team in Albuquerque, NM. If you are looking for a role that offers Daily Pay options and a supportive environment, we want to meet you. Our operations extend across North Carolina as well, offering flexibility for qualified candidates.
As the face of our hotel, you will be responsible for ensuring our guests have a memorable stay. We pride ourselves on excellent service and are looking for individuals who share our passion for hospitality. Enjoy competitive benefits, paid time off, and the unique opportunity to get paid daily with our PayActiv partnership.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a smooth check-in and check-out process.
- Manage hotel reservations and room assignments efficiently using our property management system.
- Answer incoming calls, respond to emails, and assist with general inquiries regarding services and local attractions.
- Handle guest complaints or special requests with patience and professionalism, escalating issues when necessary.
- Maintain the front desk area to ensure it is tidy, organized, and welcoming at all times.
- Process payments accurately and reconcile daily financial transactions.
- Assist in coordinating housekeeping and maintenance requests to ensure guest satisfaction.
Qualifications
- High school diploma or equivalent; previous experience in hospitality or customer service is preferred.
- Strong verbal communication skills and a friendly, approachable demeanor.
- Ability to multitask effectively in a fast-paced environment.
- Proficiency with computers and basic software applications (experience with PMS systems is a plus).
- Flexibility to work varying shifts, including weekends and holidays.
- Ability to stand for extended periods and lift moderate weights (up to 20 lbs).