Job Description
Are you a people-person looking for a rewarding career in the heart of Colorado Springs? Summit Hospitality Management is currently seeking a dedicated and detail-oriented Front Desk Agent to join our elite team. We pride ourselves on delivering exceptional guest experiences and offer Daily Pay options to ensure our employees have the financial flexibility they deserve.
As a Front Desk Agent, you are the face of our brand. You will be responsible for creating a welcoming atmosphere for our guests, managing reservations, and ensuring the highest standards of service. If you are passionate about hospitality and looking for a dynamic work environment, we want to hear from you.
Why Join Us?
- Daily Pay: Get paid the same day you work with our instant pay feature.
- Growth Opportunities: Clear career path from Front Desk to Management.
- Modern Facility: Work in a newly renovated, state-of-the-art property.
Responsibilities
- Check guests in and out efficiently using property management systems.
- Answer incoming calls and emails to handle inquiries, reservations, and requests.
- Resolve guest complaints and issues professionally to ensure 100% guest satisfaction.
- Maintain a clean and organized front desk and lobby area at all times.
- Process payments and handle cash and credit transactions accurately.
- Assist with check-out procedures and provide local Colorado Springs recommendations.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hotel hospitality or customer service is preferred.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel PMS software.
- Ability to work flexible shifts, including weekends and holidays.
- Must be able to stand and walk for extended periods.
Responsibilities
- Check guests in and out efficiently using property management systems.
- Answer incoming calls and emails to handle inquiries, reservations, and requests.
- Resolve guest complaints and issues professionally to ensure 100% guest satisfaction.
- Maintain a clean and organized front desk and lobby area at all times.
- Process payments and handle cash and credit transactions accurately.
- Assist with check-out procedures and provide local Colorado Springs recommendations.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hotel hospitality or customer service is preferred.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel PMS software.
- Ability to work flexible shifts, including weekends and holidays.
- Must be able to stand and walk for extended periods.