Job Description
We are seeking a dynamic and professional Front Desk Agent to join the prestigious Colorado Springs Grand Hotel. As the first point of contact for our guests, you will set the tone for a luxurious and memorable stay. We pride ourselves on exceptional service and are looking for individuals who are passionate about hospitality.
Why Join Our Team?
- Daily Pay Option: Get paid what you earn, when you earn it, with our daily pay feature.
- Competitive Benefits: Comprehensive health, dental, and vision insurance.
- Growth Opportunities: Clear pathways for career advancement within our luxury portfolio.
Join our team and become an ambassador for luxury in the heart of the Rockies.
Responsibilities
- Check guests in and out efficiently, ensuring all necessary registration information is accurate and secure.
- Manage phone inquiries, reservations, and requests with a warm and professional demeanor.
- Handle customer complaints or concerns immediately and escalate to management when necessary to ensure guest satisfaction.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Maintain a clean and organized front desk area and lobby.
- Process payments and reconcile daily financial transactions.
Qualifications
- Minimum of 1 year of experience in a front desk or customer service role within the hospitality industry.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, Micros).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Flexibility to work various shifts, including weekends, holidays, and overnights.