Job Description
Welcome to a career where your smile makes a difference. We are currently seeking a dynamic Front Desk Agent to join our team in the heart of Tampa, Florida. If you are looking for a hospitality role that offers daily pay and immediate opportunities for advancement, this is the perfect place for you.
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring their stay is comfortable and memorable. We pride ourselves on our premium service standards and are looking for individuals who are professional, energetic, and dedicated to excellence.
Responsibilities
- Check guests in and out efficiently, verifying identification and payment methods.
- Answer incoming calls and emails, responding to inquiries in a professional and timely manner.
- Manage room bookings and reservations using our Property Management System (PMS).
- Handle guest complaints and issues with patience and empathy, escalating when necessary.
- Maintain a clean and organized front desk and lobby area.
- Assist with concierge services and local recommendations.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hotel front desk or customer service is preferred but not required (we offer training).
- Excellent verbal communication and interpersonal skills.
- Proficiency with computers and basic software applications.
- Ability to work flexible hours, including weekends and holidays.