Job Description
Welcome to Charlotte Hospitality Group, a premier establishment dedicated to delivering world-class service in the heart of North Carolina. We are currently seeking a dynamic and personable Front Desk Agent to join our award-winning team. We pride ourselves on creating an environment where our employees feel valued and supported.
We understand the importance of financial flexibility. That is why we are proud to offer our team members the unique benefit of Daily Pay, allowing you to access your hard-earned wages as soon as your shift is complete, rather than waiting for a bi-weekly cycle. If you have a passion for hospitality and a knack for making people feel at home, we want to meet you.
Why Join Us?
- Get paid Daily with our convenient PayActiv integration.
- Competitive hourly rates with performance bonuses.
- Comprehensive training and career advancement opportunities.
- Health, dental, and vision insurance for full-time employees.
- Employee discounts on dining and local attractions.
The Role:
As a Front Desk Agent, you are the face of our brand. You will be responsible for creating a welcoming atmosphere for guests, managing reservations, and ensuring the smooth operation of the front desk area. Your attention to detail and commitment to service excellence will directly impact guest satisfaction and loyalty.
Responsibilities
- Provide a warm, friendly, and professional welcome to all guests, ensuring a positive first impression of the property.
- Manage check-in and check-out procedures efficiently using our Property Management System (PMS) with 100% accuracy.
- Answer incoming calls with a polite and helpful tone, directing inquiries or taking messages promptly.
- Handle guest requests, complaints, and special arrangements (e.g., transportation, dining) to ensure a seamless guest experience.
- Assist with light housekeeping duties and maintain the front desk area to a high standard of cleanliness and organization.
- Process payments accurately and maintain strict cash handling and audit procedures.
- Collaborate closely with housekeeping and maintenance teams to address guest needs and maintain room readiness.
Qualifications
- Previous experience in a front desk, reception, or hospitality role is preferred but not required for high-potential candidates.
- Excellent verbal communication and interpersonal skills with a focus on customer service.
- Proficiency in Microsoft Office Suite and familiarity with property management software (e.g., Opera, Guestcentric) is a plus.
- Strong problem-solving abilities and a service-oriented mindset.
- Ability to work flexible hours, including weekends, evenings, and holidays.
- High school diploma or GED required; hospitality management certification is a plus.