Job Description
Are you looking for Front Desk Agent jobs in Tampa, FL or the North Carolina area?
Horizon Hospitality is expanding our team and is looking for a charismatic and reliable Front Desk Agent to join our dynamic team in Charlotte. We pride ourselves on offering a supportive work environment and the unique benefit of Daily Pay so you can get access to your earnings immediately after your shift.
We are seeking an energetic individual who thrives in a fast-paced hospitality environment and is committed to delivering exceptional guest experiences. Whether you are looking for a stable full-time role or flexible shift work, we have opportunities for you.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage the front desk operations, including check-ins, check-outs, and room key processing.
- Answer and direct incoming phone calls and emails professionally.
- Handle guest inquiries, requests, and resolve any issues or complaints promptly and courteously.
- Process payments and maintain accurate records of transactions.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms and public areas are in pristine condition.
- Assist with administrative duties such as filing, data entry, and scheduling.
Qualifications
- Previous experience as a Receptionist, Front Desk Agent, or in a similar customer service role.
- Strong interpersonal and communication skills with a focus on guest satisfaction.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Proficiency in Microsoft Office Suite and property management software (PMS).
- High school diploma or GED equivalent required.
- Must be reliable, professional, and have a neat appearance.
- Valid driver's license is a plus.