Job Description
Are you a people person looking for a rewarding career in Columbus? Apex Hospitality Solutions is seeking a professional and energetic Front Desk Agent to join our dynamic team. We pride ourselves on exceptional service, and we are looking for someone who shares our passion for creating memorable guest experiences.
Why Join Us?
- Daily Pay Option: Get paid the same day you work with our instant pay feature.
- Competitive Compensation: Earn between $16.00 and $22.00 per hour based on experience.
- Growth Opportunities: Clear pathways for career advancement within the hospitality industry.
As the first point of contact for our clients and guests, you will play a crucial role in setting the tone for their experience. If you have a positive attitude and a knack for problem-solving, we want to meet you.
Responsibilities
- Greet and welcome guests with a warm and professional demeanor, ensuring a positive first impression.
- Manage the front desk operations, including answering multi-line phones and transferring calls efficiently.
- Handle guest inquiries, reservations, and requests promptly and accurately.
- Process check-ins and check-outs using property management software (PMS).
- Assist with administrative tasks such as data entry, filing, and maintaining lobby cleanliness.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and common areas meet high standards.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in a front desk, reception, or customer service role.
- Proficiency in Microsoft Office Suite and property management systems (e.g., Oracle, StayNTouch).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a professional attitude.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.