Job Description
Are you a hospitality enthusiast looking for an opportunity that puts your needs first? Grand Columbus Hotel & Suites is currently seeking a highly motivated and personable Front Desk Agent to join our award-winning team.
At Grand Columbus, we believe in treating our guests like family. We are looking for a dedicated professional who thrives in a fast-paced environment and takes pride in delivering exceptional service. As part of our team, you will enjoy daily pay options, flexible scheduling, and a supportive culture that values your hard work.
Join us and become the welcoming face of our hotel, ensuring every guest’s stay is memorable from the moment they arrive.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Manage the check-in and check-out process efficiently using our Property Management System (PMS).
- Handle guest inquiries, complaints, and requests promptly and professionally to ensure high satisfaction scores.
- Process payments accurately and efficiently while maintaining strict cash handling protocols.
- Answer phone calls and emails in a timely manner, providing information about hotel amenities and local attractions.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and public areas meet our high standards.
Qualifications
- High school diploma or GED required; previous hospitality experience is a plus.
- Strong interpersonal and communication skills with a friendly and approachable demeanor.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, StayNTouch).
- Ability to stand for extended periods and lift light objects (up to 20 lbs).
- Flexibility to work various shifts, including weekends, holidays, and nights.
- Valid driver’s license may be required for local driving tasks.