Job Description
Are you a people person looking for a rewarding career in hospitality? Join the The Grand Columbus Hotel team as our new Front Desk Agent. We are looking for a dedicated professional who thrives in a fast-paced environment and wants to make a lasting impression on every guest.
Why Join Our Team?
- Daily Pay Option: Get paid the very next day with our flexible pay system.
- Competitive Benefits: Health, dental, and vision insurance available.
- Employee Discounts: Enjoy free meals and discounts at partner venues.
- Growth Opportunities: Clear pathways for career advancement within our hotel group.
Experience the excitement of working in a dynamic city center location while enjoying a supportive work culture.
Responsibilities
- Provide exceptional customer service to guests during check-in, check-out, and throughout their stay.
- Handle inquiries via phone, email, and in-person with professionalism and efficiency.
- Manage room assignments, reservations, and the hotel’s property management system accurately.
- Monitor building security and ensure the lobby area is welcoming and clean at all times.
- Resolve guest complaints and issues promptly to ensure 100% guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- Previous experience as a Front Desk Agent or in a similar hospitality role is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency with Microsoft Office and hotel management software (e.g., Opera, Fidelio).
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and demeanor at all times.