Job Description
Join our award-winning hospitality team as a Front Desk Agent where your service excellence meets daily financial flexibility! Premier Hospitality Solutions is seeking charismatic professionals to deliver memorable guest experiences at our flagship property in downtown Fort Worth. Enjoy the unique advantage of same-day pay while building a rewarding career in the heart of Texas' hospitality hub. We provide comprehensive training, career advancement pathways, and a supportive work environment that values your contributions.
As the first point of contact, you'll embody our commitment to exceptional service while managing daily operations with precision. This role offers stability with daily pay options, competitive compensation, and opportunities for professional growth within our expanding portfolio.
Responsibilities
- Manage seamless guest check-in/check-out procedures using property management systems
- Handle reservation inquiries, modifications, and room assignments efficiently
- Process payments, manage cash drawers, and reconcile daily transactions
- Resolve guest inquiries and complaints with professionalism and urgency
- Coordinate with housekeeping, maintenance, and valet teams for optimal service delivery
- Upsell hotel amenities, dining options, and local attractions to enhance guest experience
- Maintain accurate guest records and confidential information
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic math skills for financial transactions
- Texas state gaming license (if applicable to property)