Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Indianapolis! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences with the flexibility of daily pay. Enjoy working in a modern downtown hotel while building your career in one of America's most vibrant cities. Daily pay available through our partner platform – no more waiting for payday!
As a Front Desk Agent, you'll be the first point of contact for our international guests, handling everything from seamless check-ins to personalized recommendations. Our competitive compensation includes complimentary meal privileges, employee discounts, and growth opportunities into management roles. Perfect for students, gig workers, or those seeking supplemental income with schedule flexibility.
Responsibilities
- Deliver 5-star guest experiences through personalized check-in/check-out processes
- Manage reservations and optimize room assignments using Opera property management system
- Resolve guest inquiries with empathy and efficiency, escalating issues as needed
- Process payments and maintain accurate financial records daily
- Coordinate with housekeeping and maintenance teams for flawless operations
- Upsell premium services and amenities to enhance guest satisfaction
- Maintain pristine front desk appearance and organize guest materials
- Train new team members on hospitality standards and digital tools
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (Opera, Fidelio, or similar)
- Exceptional communication skills in English; bilingual Spanish preferred
- Ability to multitask in fast-paced environments during peak hours
- Strong problem-solving skills with conflict resolution experience
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent; hospitality certification a plus
- Valid Indiana driver's license and reliable transportation