Job Description
Are you a friendly, organized individual looking to launch your career in the vibrant hospitality industry of San Jose? We are seeking a dedicated Front Desk Agent to join our dynamic team. The best part? No prior experience is necessary. We provide comprehensive training to help you succeed in a fast-paced environment.
As the face of our brand, you will be the first point of contact for our guests. If you have a positive attitude, a strong work ethic, and a passion for service, we want to hear from you!
Why You Should Apply:
- Entry Level Friendly: We value potential and teach you everything you need to know.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour.
- Modern Work Environment: Join a supportive team in the heart of Silicon Valley.
- Benefits: Health insurance, paid time off, and employee discounts.
Responsibilities
- Welcoming and greeting guests upon arrival with a warm, professional smile.
- Answering and routing incoming phone calls efficiently while managing the switchboard.
- Managing the front desk reception area, ensuring it remains tidy and organized at all times.
- Processing check-ins and check-outs using hotel management software accurately.
- Assisting guests with local information, directions, and special requests.
- Sorting, stamping, and distributing incoming mail and packages.
- Resolving guest inquiries and complaints promptly and professionally.
Qualifications
- High school diploma or GED is preferred, but not strictly required for enthusiastic candidates.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to interact with diverse personalities.
- Basic computer literacy (typing proficiency and navigating windows/macOS).
- Professional appearance and grooming standards.
- Ability to stand for extended periods and lift light objects (up to 20 lbs).
- Reliable transportation and a valid driver's license.