Job Description
Welcome to Harborview Hotel & Conference Center, where hospitality meets convenience in the heart of Long Beach. We are currently seeking a highly motivated and welcoming Front Desk Agent to join our team. If you are looking for a position that offers daily pay options and the flexibility of shift work, this is the perfect opportunity for you.
Our ideal candidate thrives in a fast-paced environment and is dedicated to providing an exceptional guest experience from the moment they arrive. We pride ourselves on our modern amenities, professional staff, and commitment to employee satisfaction.
Join us and enjoy a competitive benefits package, including daily pay access, comprehensive training, and a vibrant work culture.
Responsibilities
- Greet and welcome guests warmly, checking them in and out efficiently using our property management system.
- Manage phone inquiries, emails, and general correspondence with professionalism and poise.
- Handle cash transactions, credit card processing, and daily banking with strict accuracy.
- Assist guests with local recommendations, restaurant reservations, and transportation arrangements.
- Maintain the cleanliness and organization of the front desk area and lobby at all times.
- Address and resolve guest complaints or special requests promptly to ensure high satisfaction.
- Perform light administrative duties, including filing and data entry.
Qualifications
- Minimum of 1 year of experience in a front desk, reception, or hospitality role is preferred.
- Strong computer proficiency, specifically with MS Office and Property Management Systems (PMS).
- Excellent verbal and written communication skills.
- Ability to stand for extended periods and lift up to 20 lbs.
- Reliable transportation and availability to work various shifts, including weekends and holidays.
- A friendly, approachable, and customer-service-oriented attitude.