Job Description
Are you a welcoming face looking to kickstart your career in the dynamic world of hospitality? Tampa Bay Hospitality Solutions is seeking a dedicated and energetic Front Desk Agent to join our growing team. We pride ourselves on providing exceptional guest experiences in the heart of Tampa.
As an Entry Level Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. This role offers a fantastic opportunity to develop professional skills in customer service, operations management, and communication. We offer competitive pay, flexible shift work options, and a pathway for career advancement within our premium properties.
Why Join Us?
- Competitive hourly rate ($17.00 - $20.00)
- Flexible shift schedules (Day, Evening, Weekend)
- Comprehensive training program for new hires
- Opportunities for internal promotion
Responsibilities
- Guest Relations: Greet all guests warmly upon arrival, assist with check-in and check-out procedures efficiently and professionally.
- Communication: Answer incoming calls, respond to emails, and manage the switchboard with a polite and helpful demeanor.
- Front Desk Operations: Process payments, handle reservations, and manage room keys securely.
- Problem Resolution: Address guest inquiries, complaints, or special requests immediately and escalate issues to management when necessary.
- Lobby Maintenance: Ensure the reception area and lobby are tidy, organized, and welcoming at all times.
- Shift Coordination: Adhere to strict shift schedules, including early mornings, nights, and weekends, ensuring 24/7 coverage.
Qualifications
- Education: High school diploma or GED required; College degree in Hospitality or Business is a plus.
- Experience: Previous experience in customer service, hospitality, or retail is preferred, but we offer training for entry-level candidates.
- Skills: Strong interpersonal and verbal communication skills; ability to multitask in a fast-paced environment.
- Computer Proficiency: Basic computer literacy and familiarity with property management systems (PMS).
- Availability: Must be available to work various shifts, including weekends and holidays.
- Attitude: A positive attitude, professional appearance, and a genuine desire to help others.