Job Description
Are you looking for an exciting opportunity in the heart of the Big Easy? The Grand Hotel New Orleans is seeking a dynamic and professional Front Desk Agent to join our award-winning team. We offer immediate hire positions for dedicated individuals who are passionate about hospitality and want to provide an unforgettable experience for our guests.
Immerse yourself in the vibrant culture of New Orleans while advancing your career in luxury hospitality. We provide comprehensive training, competitive benefits, and a supportive work environment.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Check guests in and out efficiently using the hotel management software, verifying all billing information.
- Answer incoming phone calls and respond to guest inquiries via email and chat with professionalism.
- Handle guest complaints or issues promptly and escalate them to management when necessary to ensure guest satisfaction.
- Maintain the front desk area and lobby to ensure a clean and welcoming environment at all times.
- Process payments and manage cash drawers accurately and securely.
- Collaborate with housekeeping and maintenance teams to address guest requests and maintenance needs.
Qualifications
- High school diploma or GED required; prior experience in hospitality or customer service is preferred.
- Strong verbal communication skills with a friendly and professional demeanor.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Proficiency in Microsoft Office Suite and hotel property management systems (PMS).
- Must be able to stand for extended periods and lift light objects.
- Valid driver's license and clean driving record are a plus.