Job Description
Join our award-winning downtown Detroit hotel and revolutionize your work-life balance! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences with our industry-leading daily pay feature. Earn cash for every shift worked – no more waiting for payday! Enjoy competitive hourly rates, comprehensive benefits, and a vibrant workplace in the heart of Detroit's revitalized downtown district. Perfect for hospitality professionals seeking financial flexibility and career growth.
Responsibilities
- Efficiently manage guest check-ins/checkouts with personalized service
- Process reservations and optimize room assignments using Opera PMS
- Resolve guest inquiries and service issues with proactive problem-solving
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute payment processing and cash handling procedures accurately
- Conduct safety audits and emergency response protocols
- Train new staff on front desk systems and service standards
Qualifications
- Minimum 1 year hotel front desk or hospitality experience
- Proficiency with property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Michigan driver's license and reliable transportation
- Basic knowledge of Detroit tourism attractions and services
- High school diploma or equivalent required
- Fluency in English; bilingual candidates preferred